Refund Policy
Welcome to the refund policy of LimeSpurResourceHub. We are dedicated to ensuring your satisfaction with every order placed at limespurresourcehub.sbs. This policy explains when and how customers may request refunds, exchanges, or credits, and the steps we take to process them fairly. The policy applies to all orders placed online for delivery or pickup from our pizzeria.
Eligibility for refunds and returns
We may offer a refund, replacement, or credit if an order arrives with an error, is significantly not as described, or is delivered late on a day when delivery was guaranteed. In such cases, you should notify us within 48 hours of delivery with a clear description and, when possible, photos of the issue. Refunds are not available for minor issues or if you have already consumed a portion of the order, unless otherwise required by applicable law.
Non-refundable items
For the sake of food safety and public health, we do not offer refunds for completed orders that were accepted by the customer and consumed, unless the issue falls under the error or quality criteria described above. Gift cards, promotional items, and certain limited-time menu items may have separate terms that will be provided at the time of purchase.
Quality standards and responsibility
We strive to prepare and deliver high-quality meals. If your order arrives with mismatched toppings, cold items, or stale components beyond what is deemed acceptable, please contact us for a resolution. We reserve the right to assess each claim on its own merits and may request additional information such as order number, time of delivery, and photographs of the packaging or items received. In some cases, a replacement meal or refund may be offered at our discretion.
How to request a refund or replacement
To initiate a refund, replacement, or credit, please contact our support team via limespurresourcehub.sbs or call +44 20 7946 0958 during business hours. Include your order number, the name used for the order, delivery address, and a brief description of the issue. If available, attach photos showing the problem. Requests submitted outside the 48-hour window may be considered, but approvals are not guaranteed.
Processing time and method of reimbursement
Approved refunds are issued using the same payment method used at the time of purchase whenever possible. Processing time varies by payment provider but typically occurs within 5–10 business days of approval. If a credit note or store credit is offered, it will be issued to your LimeSpurResourceHub account linked to limespurresourcehub.sbs and can be used for future orders.
Delivery-related issues
If a delivery issue arises, such as missing items or incorrect items, please report it within 48 hours. We may request the delivery receipt or order confirmation to verify the discrepancy. We aim to resolve delivery issues promptly, offering appropriate remedies including replacement items, discounts, or refunds as relevant.
Allergies and dietary considerations
We take dietary restrictions seriously. If you or a member of your party has a known allergy, please inform us at the time of ordering. We will label potential allergen sources and take reasonable care to prevent cross-contact, but it is not possible to guarantee complete absence of cross-contact in a kitchen handled with shared equipment. Refunds or accommodations related to allergen concerns will be considered on a case-by-case basis.
Special promotions and exclusions
Promotional offers, bundles, or discount codes may have unique terms that differ from the standard policy. In such cases, the terms of the promotion take precedence, and refunds or replacements will follow the promotion-specific rules in addition to this policy.
Non-alcoholic beverages and substitutions
Throughout this policy, if any mention of beverages appears, it refers to non-alcoholic options such as juice, soda, or water. We do not provide alcohol anywhere in our operations, and all beverage substitutions will align with available non-alcoholic offerings.
Last updated: October 7, 2025